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F.A.Q. Spedizioni ed Imballaggio

MBE is not an express courrier but much more: managing the shipping process, before, during and after the delivery. We offer the most suitable express courrier for every situation depending on your needs.

It is a variable charge, updated monthly based on the fuel price fluctuations, that couriers apply to shipments. The supplement refers to the cost of each individual shipment and does not apply to any ancillary services. The fee rates applied take effect from the first Monday of the month in question.

MBE Fuel surcharge from 1st to 30th November 2018:
standard domestic shipments: 12.25%
domestic express and international shipments: 21.00%
 

MBE Fuel surcharge from 1st to 31st October 2018:
standard domestic shipments: 11.75%
domestic express and international shipments: 20.25%

In some countries there may be limitations related to the shipment of the following articles:

  • Alcoholic beverages
  • Personal effects
  • Fresh food and perishables
  • Pharmaceuticals
  • Plants and seeds
  • Works of art and antiques
  • Metals and precious stones
  • Fragile objects, such as glass, bottles, etc.

For some of the items of the categories mentioned above, Mail Boxes Etc. can offer alternatives to the Express Couriers circuit, thanks to agreements with specialized transport companies. For these requirements, contact your MBE Solutions Center.

Import and export of the following items is prohibited:

  • Live animals
  • Weapons
  • Exceptionally valuable items (antiques, precious stones)
  • Ivory and ivory products
  • High alcohol content beverages
  • Currency and negotiable instruments (checks, bills, etc.)
  • Pornography
  • Goods and hazardous materials
  • Animal skin and fur
  • Tobacco and tobacco products

MBE Centers do not transport any goods that has the following characteristics:

  • goods which are prohibited by law or by any federal, state or local level regulation of the countries of origin or destination
  • goods that may infringe any law on the import and export
  • goods that may endanger the safety of our employees or the means of transport
  • goods which might soil, stain, damage other goods or equipment

For any special needs you can contact your MBE Solutions Center.

For remote area is meant an area outside of those normally served by express couriers.

You can check if is a surcharge i considered using the tool for remote locations.

Personal use is intended without commercial purposes. High quantities of wine can be considered for commercial use with an import license needed.

Delivery times depend on the service chosen and destination. The service does not include the following destinations: Alabama, Arkansas, Kentucky, Illinois, Mississippi, New Hampshire, North Dakota, South Carolina, Tennessee, Utah, West Virginia, Wisconsin. This list can be changed or updated.

MBE can manage shipments to all the following african states:

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Central African Republic
  • Chad
  • Congo (Brazzaville)
  • Ivory Coast
  • Egypt
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Djibouti
  • Guinea
  • Equatorial Guinea
  • Guinea-Bissau
  • Cape Verde Islands
  • Comoros
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Morocco
  • Mauritania
  • Mauritius
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Republic of Congo
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • South Africa
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe

MBE can manage shipments to all the following Latin America states:

  • Argentina
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Colombia
  • Ecuador
  • Guyana
  • Guyana Francese
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela

MBE can manage shipments to all the following Nothern and Central American states:

  • Antigua and Barbuda
  • Netherlands Antilles
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bonaire (Netherlands Antilles)
  • Canada
  • Costa Rica
  • Curacao (Netherlands Antilles)
  • Dominica
  • El Salvador
  • Jamaica
  • Grenada
  • Guatemala
  • Haiti
  • Honduras
  • Cayman Islands
  • US Virgin Islands
  • Martinique
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Puerto Rico (Puerto Rico)
  • Dominican Republic
  • Saba (Netherlands Antilles)
  • St. Barthelemy
  • St. Christopher (St. Kitts-Nevis)
  • St. Croix (US Virgin Islands)
  • St. Eustatius (Netherlands Antilles)
  • St. John (US Virgin Islands)
  • St. Kitts (St. Kitts-Nevis)
  • St. Lucia
  • St. Maarten (Netherlands Antilles)
  • St. Martin (Guadeloupe)
  • St. Thomas (US Virgin Islands)
  • St. Vincent and the Grenadines
  • United States
  • Trinidad and Tobago

MBE can manage shipments to all the following Asian states:

  • Afghanistan
  • Saudi Arabia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • West Bank (Gaza)
  • South Korea
  • United Arab Emirates
  • Philippines
  • Georgia
  • Japan
  • Jordan
  • Hong Kong
  • India
  • Indonesia
  • Iraq
  • Israel
  • Kazakhstan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Maldives
  • Malaysia
  • Mongolia
  • Nepal
  • Oman
  • Pakistan
  • Palestine
  • Qatar
  • Republic of Yemen
  • China
  • Singapore
  • Syria
  • Sri Lanka
  • Thailand
  • Taiwan
  • Tajikistan
  • East Timor
  • Turkey
  • Turkmenistan
  • Uzbekistan
  • Vietnam

MBE can manage shipments to all the following Oceania states:

  • Australia
  • Fiji
  • Guam
  • Cook Islands
  • Northern Mariana Islands
  • Marshall Islands
  • Solomon Islands
  • Wallis and Futuna
  • Kiribati
  • Kosrae (Federated States of Micronesia)
  • Micronesia (Federated States of Micronesia)
  • New Caledonia
  • New Guinea
  • New Zeland
  • Palau
  • French Polynesia
  • Ponape (Federated States of Micronesia)
  • Samoa
  • American Samoa
  • Tonga
  • Truk (Federated States of Micronesia)
  • Tuvalu
  • Vanuatu
  • Yap (Federated States of Micronesia)
Sistema Italia 93 S.r.l. • Viale Lunigiana 35-37 • 20125 Milano • Share capital € 208.000,00 • Companies Register of Milan / P.IVA 10697630159 • Tel. +39 02 67 625 1 • Fax +39 02 67 625 625 • mbeitaly@mbe.it
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