F.A.Q. Spedizioni ed Imballaggio

Is MBE an express courrier?

MBE is not an express courrier but much more: managing the shipping process, before, during and after the delivery. We offer the most suitable express courrier for every situation depending on your needs.

What is the fuel surcharge?

It is a variable charge, updated monthly based on the fuel price fluctuations, that couriers apply to shipments. The supplement refers to the cost of each individual shipment and can also be applied to certain supplements and ancillary services. The fee rates applied take effect from the first Monday of the month in question. As of March 1, 2022, the supplement will be updated weekly due to significant price fluctuations in the current environment.

MBE Fuel surcharge from 6th February 2023 to 12th February 2023:
standard domestic shipments: 19,25%
domestic express and international shipments: 38,00%

MBE Fuel surcharge from 30th January 2023 to 5th February 2023:
standard domestic shipments: 19,00%
domestic express and international shipments: 36,50%

MBE Fuel surcharge from 23rd January 2023 to 29th January 2023:
standard domestic shipments: 19,00%
domestic express and international shipments: 34,00%

MBE Fuel surcharge from 16th January 2023 to 22nd January 2023:
standard domestic shipments: 18,75%
domestic express and international shipments: 32,00%

MBE Fuel surcharge from 9th January 2023 to 15th January 2023:
standard domestic shipments: 18,25%
domestic express and international shipments: 32,50%

MBE Fuel surcharge from 2nd January 2023 to 8th January 2023:
standard domestic shipments: 18,25%
domestic express and international shipments: 30,50%

MBE Fuel surcharge from 26th December 2022 to 1st January 2023:
standard domestic shipments: 21,00%
domestic express and international shipments: 36,00%

MBE Fuel surcharge from 19th December to 25th December 2022:
standard domestic shipments: 21,00%
domestic express and international shipments: 36,00%

MBE Fuel surcharge from 12th December to 18th December 2022:
standard domestic shipments: 21,00%
domestic express and international shipments: 36,00%

MBE Fuel surcharge from 5th December to 11h December 2022:
standard domestic shipments: 21,00%
domestic express and international shipments: 36,00%

Which are the items subject to shipping restrictions?

In some countries there may be limitations related to the shipment of the following articles:

Alcoholic beverages
Personal effects
Fresh food and perishables
Pharmaceuticals
Plants and seeds
Works of art and antiques
Metals and precious stones
Fragile objects, such as glass, bottles, etc.

For some of the items of the categories mentioned above, Mail Boxes Etc. can offer alternatives to the Express Couriers circuit, thanks to agreements with specialized transport companies. For these requirements, contact your MBE Solutions Center.

Are there items considered as prohibited to be shipped?

Import and export of the following items is prohibited:

Live animals
Weapons
Exceptionally valuable items (antiques, precious stones)
Ivory and ivory products
High alcohol content beverages
Currency and negotiable instruments (checks, bills, etc.)
Pornography
Goods and hazardous materials
Animal skin and fur
Tobacco and tobacco products

MBE Centers do not transport any goods that has the following characteristics:

goods which are prohibited by law or by any federal, state or local level regulation of the countries of origin or destination
goods that may infringe any law on the import and export
goods that may endanger the safety of our employees or the means of transport
goods which might soil, stain, damage other goods or equipment

For any special needs you can contact your MBE Solutions Center.

What is the remote area surcharge?

For remote area is meant an area outside of those normally served by express couriers.

You can check if is a surcharge i considered using the tool for remote locations.

What is meant by wine shipping for personal use in the USA and which destinations are not served?

Personal use is intended without commercial purposes. High quantities of wine can be considered for commercial use with an import license needed.

Delivery times depend on the service chosen and destination. The service does not include the following destinations: Alabama, Arkansas, Kentucky, Illinois, Mississippi, New Hampshire, North Dakota, South Carolina, Tennessee, Utah, West Virginia, Wisconsin. This list can be changed or updated.