App Help Information

How it works

Through MBE Touch, you have the possibility to create an order of shipment selecting your nearest or convenient  MBE Center, taking a picture of what you want to send and adding a few more information. You will be able to choose if you want that the MBE Center picks up your item, or you can take the item yourself to the MBE Center. MBE cannot accept shipments of dangerous goods, which can be harmful for people, or animals, or goods with not sufficient packaging. To have an extensive explanation, please read our Terms and Conditions. If your item exceeds our maximum dimensions or violates our Terms & Conditions, we will not be able to ship for you through MBE Touch. We strongly recommend you to contact our MBE Centers if think that your item cannot be shipped through MBE Touch.

MBE Touch will also let you use MBE Centers as pickup point to collect your online purchases or shipments. When you register to MBE Touch, an MBE User Code will be assigned to you. In order to use the Receive service, you will have to enter the MBE address and the MBE User Code when you buy something online, in the shipment section.

    

The “pick it up” option will let you pick up the item in the MBE Center: you will have to select a date when you will be going to pick up the item, and you will pay according to the storage time. If you select that you want to pickup the item, a secret pin will be given to you. Please make sure that when you go to the MBE Center to pick the item, you remember your secret pin that must be communicate to the MBE Center, and that you have with you your valid ID Card that must be showed to the MBE Center.

The “ship it” option will let you ship the item somewhere else according to our Terms & Conditions. Please read our Terms and Conditions to get an extensive explanation of our services.

Pricing Guide

Pricing of MBE Touch is always very transparent, and in every step of your buying process you will be able to see the quotation real time, depending on the services you want to select.

Ship

The pricing is calculated adding 3 parts: Pickup (Optional) + Packaging (Optional) + Shipment

  • Pickup: if you want MBE to pickup your item, the pickup price is calculated based on the distance between the selected MBE Center (if the MBE Center is available to offer the pickup) and the address chosen by you to get the pickup. MBE Touch will automatically calculate if your address is within the maximum radius selected by the MBE Center for pickup.
  • Packaging: if you want that MBE packs your item, the packaging price is calculated based on the dimensional category that you have chosen for your item. If your item is fragile, you can select the option “Fragile” which will make sure that additional packaging is added in order to protect your good  even more. Of course, no fees are added if you correctly pack your item yourself.
  • Shipment: the shipment price is calculated based on the distance between the MBE Center that you have selected to take care of your shipment, and the destination you have chosen. You can always look at the real-time price when going through the buying process.

Receive

When you select an MBE Center to receive your item (max Dim Weight: 50kg), you have 2 options:

  • Pick it up: the pricing for pickup will vary depending on which date you select to pick up the item at the MBE Center, and will take into account a management fee to handle your item when arrives in the MBE Center, and the days you want to store the item (1€ for the first 3 days then 1€ per day until 15 days maximum). You will always have the updated price in MBE Touch.
  • Ship it: you can choose to ship the item somewhere else as soon as it gets in the MBE Center. The price will be calculated taking into account the management of receiving the item plus the shipment price.

Size Guide

The cost of a shipment can be affected by the amount of space that it occupies on its transportation mean, rather than the actual weight. This is the volumetric (or dimensional) weight. The maximum value between the dimensional weight and the actual weight will be compared with the threshold, in order to determine if the package is allowed in the selected category or the upper category must be chosen.

To determine the dimensional weight of a package, you must first measure the length, width and height of the package in cm using the longest point on each side, taking into account any bulges or misshaped sides. You then multiply those dimensions to get the cubic size of the package. For example, let’s say your package is 30cm x 12cm x 14cm. In this case, you multiply these 3 dimensions and determine that the package is 4,320 cm3. The dimensional weight of a package is then the cubic size of a package divided by 5000 for domestic and international shipments in Italy. These calculations are shown in more detail below:

Dimensional Weight
(L x W x H)/5000
Length in cm
Width in cm
Height in cm

Fragile Packaging
In order to keep safe your item, we offer you the option “Fragile Packaging” which add more packaging to the standard one. In the calculation of the dimensional weight, if you select fragile packaging, the system will consider 12 cm to be added to your standard dimensions.

Size Very Small: fits in a catalog/documents envelope: max Dim Weight 2,5kg
For very small items that fit and can be shipped in a catalog evenvelope

Size Small: fits in a Shoebox: max Dim Weight 5kg
For small items, the maximum dimensional weight must be less than 5kg. This category is appropriate for documents, smartphones, shoes etc. Below an example of what can and can’t be shipped selecting this category:
Example 1. Actual weight and dimensions: 3kg; Width: 50 cm; Height: 20 cm; Length: 20 cm
Dim Weight Calculation: (50 x 20 x 20)/5000 = 4kg (<5kg) → Allowed in Size Small
Example 2.  Actual weight and dimensions: 4kg; Width: 50 cm; Height: 30 cm; Length: 20 cm
Dim Weight Calculation: (50 x 30 x 20)/5000 = 6kg (>5kg) → Not Allowed in Size Small → Select Size Medium

Size Medium: fits in a Backpack: max Dim Weight 15kg
For medium items, the maximum dimensional weight must be less than 15kg. This category is indicated for books, clothing, toys etc. Below an example of what can and can’t be shipped selecting this category:
Example 1. Actual weight and dimensions: 4kg; Width: 80 cm; Height: 20 cm; Length: 20 cm
Dim Weight Calculation: (80 x 20 x 20)/5000 =6kg →  (<15kg) →Allowed in Size Medium
Example 2.  Actual weight and dimensions: 13kg; Width: 50 cm; Height: 40 cm; Length: 40 cm
Dim Weight Calculation: (50 x 40 x 40)/5000 =16kg (>15kg)→Not Allowed in Size Medium→Select Size Large

Size Large: fits in a Suitcase: max Dim Weight 30kg
For large items, the maximum dimensional weight must be less than 30kg. This category is indicated for framed artwork, electronics, etc. Below an example of what can and can’t be shipped selecting this category:
Example 1. Actual weight and dimensions: 25kg; Width: 110 cm; Height: 50 cm; Length: 20 cm
Dim Weight Calculation: (110 x 50 x 20)/5000 = 22kg →  (<30kg) →Allowed in Size Large
Example 2.  Actual weight and dimensions: 20kg; Width: 80 cm; Height: 60 cm; Length: 40 cm
Dim Weight Calculation: (80 x 60 x 40)/5000 =38kg (>30kg)→Not Allowed in Size Large→Select Size XL

 

Size Extra-Large: fits in a Backseat: max Dim Weight 50kg (max Dim Weight to Receive items at MBE)
For extra-large items, the maximum dimensional weight must be less than 50kg. This category is indicated for audio and lighting systems, kitchen appliances, small furnitures, skis, bikes. Below an example of what can and can’t be shipped selecting this category:
Example 1. Actual weight and dimensions: 40kg; Width: 80 cm; Height: 60 cm; Length: 40 cm
Dim Weight Calculation: (80 x 60 x 40)/5000 =38kg →  (<50kg) →Allowed in Size Extra-Large
Example 2.  Actual weight and dimensions: 35kg; Width: 100 cm; Height: 80 cm; Length: 40 cm
Dim Weight Calculation: (100 x 80 x 40)/5000=64kg(>50kg)→Not Allowed in Size XL→Call MBE Center